There are two ways to get your money back for AI Animation Mastery. Our guarantee covers every buyer, wherever they live, with one promise for each part. Consumers in the EU, the EEA and the UK also have a legal 14-day right of withdrawal. This page is part of our terms.
To withdraw, use the withdraw from contract here page. For the guarantee, or if you’re not sure which applies, email support@valueanimate.com. Either way works for both.
The guarantee: one promise for each part
Each part of the course is there to get you to one concrete result. If it doesn’t, you shouldn’t pay for that part.
- Core (The Script System). Write your first script that passes the checker within 30 days, or get a full refund. “Passes the checker” means the script checker included in the core accepts it (exit code 0). The 30 days start when you buy.
- Upgrade (The Video Pipeline). Make your first reel within 30 days, or get a full refund. “Your first reel” means a finished reel video made with the pipeline. The 30 days start when you buy, or on 14 Dec when the last upgrade lesson is out, whichever is later, so the 30 days never run out before the lessons exist. Example: upgrade bought on 20 Nov 2026 → the guarantee runs until 13 Jan 2027; bought on 20 Dec 2026 → until 19 Jan 2027.
- How to ask. Email support@valueanimate.com within the 30 days, from the address you bought with, and say which part you haven’t got to work. You don’t need to prove anything. If you tell us where you got stuck, we use it to improve the lessons, but you don’t have to. Your members page shows the last day of each guarantee.
- What we refund. The full price of the part the claim is about. A refund of the core also refunds the upgrade, because the upgrade needs the core. A refund of the upgrade leaves the core, and your access to it, as it is.
- When. Within 14 days of your request, to the payment method you used. Your bank may need a few more days to show it.
- After the refund, your access to the lessons and the files of the refunded part ends. Please delete your copies of them. The scripts and videos you made stay yours.
- Who gives it. Media-z OÜ, Narva mnt 5, 10117 Tallinn, Estonia. It applies wherever you live, and it doesn’t replace or limit your legal rights, including the right of withdrawal and your rights if something is wrong.
Your right of withdrawal
If you are a consumer in the EU, the EEA or the UK, you may withdraw from the contract within 14 days of the day you bought, without giving a reason. You meet the deadline if you send your withdrawal before the 14 days are over.
When the right ends early
The course is digital content. Your right of withdrawal for a part ends once we start delivering that part, if all three of these are true:
- you asked us to start delivery within the 14 days;
- you acknowledged that you then lose your right of withdrawal;
- we confirmed both to you by email.
At checkout, the box you tick to accept our terms contains this request and acknowledgement (version waiver-v3-2026-11-10). You can’t complete the order without it:
“I ask for immediate access to the digital content and acknowledge that I lose my 14-day right of withdrawal once delivery starts. The 30-day guarantee on each part still applies.”
- The core is delivered as soon as you have paid: its files and first lessons are on your members page. So your right of withdrawal for the core ends when you pay.
- The upgrade is a pre-sale until Mon 30 Nov. If you buy it before then, your right of withdrawal for the upgrade stays open until its files and first lessons arrive on Mon 30 Nov, or until your 14 days are over, whichever comes first. If you buy it on or after Mon 30 Nov, it is delivered at once and the right ends when you pay.
- If you withdraw from the core, we also refund the upgrade. You can withdraw from the upgrade alone and keep the core.
Whatever happens to the right of withdrawal, the guarantee above still applies.
How to withdraw
- Use our withdraw from contract here page. Enter your name, the email you bought with, and what you withdraw from, then press “Confirm withdrawal”. We email you a confirmation of what you sent, with the date and time, straight away.
- Or email support@valueanimate.com, or write to Media-z OÜ, Narva mnt 5, 10117 Tallinn, Estonia.
- Any clear statement works. You may use the model form below, but you don’t have to.
What happens next
We refund all payments for the part you withdraw from within 14 days of receiving your withdrawal. We use the same payment method you used, unless you agree to something else, and you pay no fees for the refund. Your access to the lessons and the files of that part ends.
If something is wrong
If the course or its files don’t match their description or don’t work as described, you have separate rights to a fix, a price reduction or a refund. These rights don’t depend on the deadlines above. See “If something is wrong” in the terms.
Card disputes
Please contact us before you open a dispute with your bank. A refund through us is faster, and you lose nothing by asking first.
Model withdrawal form
(Complete and return this form only if you wish to withdraw from the contract.)
- To Media-z OÜ, Narva mnt 5, 10117 Tallinn, Estonia, support@valueanimate.com:
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
For the course, name AI Animation Mastery and the part (the core, the upgrade or both) as the product, and add the email you bought with, so we can find your order.